Shipping policy
Shipping Policy
Thank you for shopping with NAYA Studio. Here's everything you need to know about how your order is shipped.
Processing time
Orders are typically dispatched within 1–3 business days. You'll receive a confirmation email with tracking once your order is on its way.
Delivery time
We offer worldwide shipping. Estimated total delivery time is 5–20 days depending on your destination. Delivery may take longer during peak seasons, holidays, or due to customs processing.
Shipping cost
- Free shipping on orders over $35.
- Orders under $35 are charged a shipping fee calculated at checkout.
Tracking
A tracking number is provided as soon as your order ships, so you can follow it every step of the way.
Customs & import duties
International orders may be subject to customs fees or import duties set by your country. These charges are the customer's responsibility and are not included in your order total.
Delays
Occasionally delivery may be affected by factors outside our control (weather, customs, or carrier delays). If your order hasn't arrived within the estimated window, please contact us and we'll help track it down.
Incorrect address
Please double-check your shipping address at checkout. We're unable to reroute or refund orders sent to an incorrect address provided at checkout.
Returns & exchanges
For returns and exchanges, please see our Refund Policy.
Questions?
Reach us anytime through our Contact page — we're happy to help.